Staff & Volunteers

Logging In

When your account is created, you will recieve an email address containing your the address for your organisation's event management system and a temporary password.
To log in, go to the address provided in the email, and login using the your full name (case insensitive) or your email address, and the temporary password provided in the email.

For more details, click this link.

Changing your Password

Once you have logged in to the system for the first time, you should change your password by going to Settings > My Account & Password.
Once you have changed your password, an email will be sent to you confirming this.

For more information, click this link

Viewing & Managing Your information

Updating your Information

To update your personal information, go to Settings > My Details & Preferences.

In addition to setting personal information such as phone number, address, emergency contact information, etc, you can also set your preferences which determine how often you will receive messages and notifications from the system.

You can view your details by going to People > My Details

For more information, click this link.

Updating your Skills / Qualifications

You may also be required to enter your skills / qualifications / certifications into the system. To do this, go to the My Details page, and then click on the 'Tools' dropdown menu at the top-right corner. Then clicking 'Skills & Qualifications' on the tools options menu. If your organisation has allowed it, you will then be able to click on 'Add Skill/Qualification' at the top right hand corner to enter your qualifications.

More info on adding qualifications to your profile can be found here

Setting your Availabilities

To let your event managers know when you will be available, you should select your available dates by clicking the 'My Availabilities' button on your home page.
From the availabilities page, you can specify which days of the week you are available through the 'General' tab, or specific dates using the 'Detailed' tab.
On the 'Detailed' tab, you can also mark yourself unavailable for a range of dates using the 'Mark dates as unavailable' link at the bottom of the calendar. 

For more details, click this link.

Rostering & Events

Finding Upcoming Events

You can view a list of upcoming events by going to Events > All Events. You can view an event in further detail, as well as find contact details or express interest in attending an event by clicking the event's name.

For more information, click this link

Signing in & out when attending events

If it's enabled, signing in & out from events is a great way to track your hours, can greatly help your team leader & managers ensure everyone has arrived at their respective events, and no-one is missing (ie. due to being sick, having a broken down car, or worse, possibly lost or in an accident).

Signing in & out from events is easy, and just involves the click of a button, either on the website (via your phone), or on the mobile app.

Uploading documents, photos & files during an event

There may be times when you'll need to upload a document, photo, files and so-on during an event;

• An incident or near-miss has occurred, you might need to save online so others can access the relevant information
• You might have been asked to routinely take photos, which need to be saved as part of the event details, .
• Reports or completed forms may need to be saved to the event details as you go, rather than all at the end - particularly for longer events & shifts

These can be uploaded either via the website, or mobile phone app.

Submitting Post-Event Reports

After an event has happened, you can submit a post-event report by clicking on the corresponding item on the to-do list on your home page, or by going to the event's details page.
You should then fill in the relevant details and confirm the hours attended for all attendees (if applicable), and then click the 'Submit event report' button on the bottom of the page.
You can also attach relevant documents to the post-event report using the 'Select File' button.

Post event reports only need to be submitted once for an event (ie. one person, typically the person in charge of the event) would do this on behalf of everyone for the event.

For more information about post-event reports, click this link 

Your Hours

After an event that you were rostered to has happened, you can confirm your hours for the event through the to-do list on your home page.

You can view the number of hours that you have spent attending events or doing administrative work by clicking the 'My hours' button on the home page.

You can also view any wages payable using the 'Wages' tab on the 'My Hours' page.
For more details, click this link.

Other Essentials

Messaging People

You can send messages to people through the event management system by clicking on the 'Send Message' button on your home page.
Messages can be sent by email or SMS. Long messages sent by SMS will be broken up into multiple smaller messages.
You can schedule a message to be sent later by using the 'Schedule it for later' option at the bottom of the page.

You can view your sent messages by going to your 'My Details' page under the 'People' section, and clicking the 'Tools' dropdown menu at the top-right corner. Then clicking messages at the bottom of the tools options menu.

For more information about sending messages, click this link.  

You can also view contact details for key personnel in your group by clicking on the 'Contact Details' link under the 'My Details' section of the page.
For more information, click this link