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If your account has been disabled or we can't find your records, an appropriate message will be displayed. you won't receive an email – in this case, please contact your team-leader or manager to reset your password.
Locating your account
To retrieve a persons records and send them a new password, the following conditions must be met;
- The persons name & email combination matches
- The person has an email address entered
- The persons account is enabled
- The status of the person is either 'Active' or 'On leave'
- The group the person is assigned to needs to active
- There must be only one record of the person found - we don't want to send a new password to the wrong person after all!
If any of these conditions aren't met, the password-reset won't be able to be processed, and an email to you won't be sent.
What if theres a problem?
For security reasons, we cannot provide more information when you request a password reset, such as if there were any problems retrieving your information or resetting your password.