This page is designed to provide further information about issue priorities for bugs or problems with the system, and how those issues are categorised.
Blocker
Catastrophic system failure - the entire system is completely inaccessible. Before reporting this issue, customers should ensure that the problem is not a result of network issues on the customer's side (for example, by also attempting to connect via a working mobile broadband connection)
Note: Blocker issues must be logged through the issues system and be reported by phone call.
Critical
Use of the platform is stopped or so severely impacted that the customer cannot reasonably continue work.
...
Future items to look at implementing. These are a nice-to-have, and could be in the form of additional documentation, suggestions for improvement, etc.
Blocker
Catastrophic system failure - the entire system is completely inaccessible. Before reporting this issue, customers should ensure that the problem is not a result of network issues on the customer's side (for example, by also attempting to connect via a working mobile broadband connection)
Note: Blocker issues must be logged through the issues system and be reported by phone call.