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Issues
Any suggestions for the service should be made by clicking the 'Feedback' problems or issues with the system should be reported using the "Report an Issue" link at the bottom of the pages within the system. This raises a request within our project management system which will be attended to as soon as possible. It's important to include as much detail as you can in any suggestions or issues you have raisedpage.
When reporting an issue, please include the following details (where applicable) when reporting a problem, as this will help to minimise the time required in reproducing to reproduce and ultimately fix the problem you're having, or understanding what you would like improved. This includes any links to relevant events / members, reports, etc. This
- When does the problem occur?
- What are the symptoms of the problem?
- Has this problem appeared recently? How long has this problem been occurring?
- Does this problem occur consistently, or is it only appear randomly?
- What are the steps required to produce the problem?
- Are there any error messages? What do they say exactly?
Links to relevant pages and events, members, reports, etc should also be included. Screenshots and sample files/data are always very helpful if available.
Suggestions
Any suggestions for improvements or additions to the system should be made by clicking the 'Feedback' link at the bottom of the pages within the system. To help us understand exactly what you would like to be improved or added, please include as many details as you can. This could also be in the form of attached sample reports which you would like created or updated.
In some cases this could mean it is fixed and ready to use very quickly, or is resolved and queued for the next software release.
In other cases, such as suggestions for improvement, your request is added to the queue of other changes to be made, and we'll review it as time permits. Sometimes this could be a few days, weeks or months. Some-times even the simplest of things might take quite a bit of time to plan and implement, so your patience is appreciated.
If
Issue / Suggestion resolution
Once you have raised an issue or suggestion, you will automatically receive an email containing a reference number for the issue / suggestion. If you would like to follow up on a suggestion or issue after it has been raised, please contact your manager, quoting the this reference number for further information.
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