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If your account has been disabled or we can't find your records, an appropriate message will be displayedyou won't receive an email – in this case, please contact your team-leader or manager to reset your password.

Locating your account

To retrieve a persons records and send them a new password, the following conditions must be met;


If any of these conditions aren't met, the system will display a message indicating their account couldn't be located, or their password isn't able to be sent at this timepassword-reset won't be able to be processed, and an email to you won't be sent.

What if theres a problem?

For security reasons, we cannot provide more information when you request a password reset, such as if there were any problems retrieving your information or resetting your password.