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The following 'statuses' are shown on the message history report when viewing a list of message recipients. This shows where possible if a message has been received by a recipient, or failed for another reason. In some cases such as email and some telephone providers a final 'Status' won't be able to be determined and the message will remain blank or be shown as 'Pending'.
- Pending
The message is scheduled, about to be, or is being sent to the recipient. - Delivered
The message was delivered - either to the recipients handset (in the case of an SMS), or the user has opened the email. This does not necessarily mean the recipient has opened or read the message. In emails this is set when a tracking image is displayed - this status may not be sent if images are not displayed or have been blocked. - Failed
The message failed to send to the recipient. This may be due to an invalid email address/phone number, or one of a number of other possible reasons. - Timed out
The message was attempted to be delivered but no response was received after a period of time.